Terms of Service

D3luxe provides software development, design, and related technical services, including but not limited to web development, mobile and desktop application development, API and automation work, and consulting.

The specific scope, deliverables, and timelines for each engagement will be set out in a Statement of Work, proposal, or written agreement between the parties. In the event of any conflict between these Terms and a signed Statement of Work, the Statement of Work shall prevail in respect of the matters it expressly addresses.

All quotations are valid for thirty (30) days from the date of issue unless stated otherwise. A binding contract is formed when the Client accepts a quotation or Statement of Work in writing (including by email) and, where applicable, pays any required deposit.

D3luxe reserves the right to decline or withdraw from any engagement prior to acceptance.

Fees, payment schedules, and invoicing arrangements are as set out in the applicable Statement of Work. Unless otherwise agreed, invoices are payable within fourteen (14) days of the invoice date.

All Fees are stated exclusive of VAT and other applicable taxes, which (where chargeable) will be added at the prevailing rate.

Late payments may attract interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998. D3luxe reserves the right to suspend work or withhold Deliverables where payment is overdue.

The Client agrees to:

• provide all Client Materials, instructions, approvals, and information reasonably required by D3luxe in a timely manner;
• ensure that all Client Materials are accurate, lawful, and do not infringe the rights of any third party;
• respond to requests for feedback, approvals, or decisions within a reasonable time so as not to delay the project;
• maintain backups of any data the Client provides to D3luxe.

D3luxe shall not be liable for delays or additional costs arising from the Client's failure to meet these responsibilities.

Each Statement of Work will specify the rounds of revision included in the scope. Additional revisions or changes to the agreed scope will be treated as a change request and may be subject to additional Fees and a revised timeline.

Change requests will be confirmed in writing before any additional work is undertaken.

Subject to the Client paying all Fees in full, D3luxe assigns to the Client the intellectual property rights in the bespoke Deliverables produced specifically for the Client under the relevant Statement of Work.

The following are excluded from any such assignment and remain the property of D3luxe (or the applicable third-party owner) and are licensed to the Client on a non-exclusive, non-transferable basis solely for use as part of the Deliverables:

• pre-existing tools, libraries, frameworks, code modules, and templates owned or developed by D3luxe;
• open-source software components, which remain subject to their respective licences;
• third-party assets, fonts, plugins, APIs, and services incorporated into the Deliverables.

The Client retains all rights in the Client Materials and grants D3luxe a non-exclusive licence to use them for the purpose of providing the Services.

Each party shall comply with its respective obligations under the UK General Data Protection Regulation, the Data Protection Act 2018, and any other applicable data protection legislation.

Where D3luxe processes personal data on behalf of the Client in the course of providing the Services, the parties will, where required, enter into a separate data processing agreement setting out the relevant processing terms.

D3luxe warrants that the Services will be performed with reasonable skill and care in accordance with generally accepted industry standards.

Except as expressly set out in these Terms or a Statement of Work, and to the maximum extent permitted by law, all other warranties, conditions, and representations — whether express or implied, including any implied warranty of fitness for a particular purpose, satisfactory quality, or non-infringement — are excluded.

Nothing in these Terms limits or excludes either party's liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded by law.

Subject to the above, D3luxe's total aggregate liability arising out of or in connection with the Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total Fees paid by the Client to D3luxe under the relevant Statement of Work in the twelve (12) months preceding the event giving rise to the claim.

In no event shall D3luxe be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of business, loss of goodwill, or loss of data.

Either party may terminate the Agreement on written notice if the other party materially breaches these Terms and fails to remedy the breach within fourteen (14) days of receiving written notice requiring it to do so, or becomes insolvent or unable to pay its debts as they fall due.

On termination, the Client shall pay D3luxe for all Services performed and reasonable costs incurred up to the date of termination. Clauses relating to intellectual property, confidentiality, limitation of liability, and governing law shall survive termination.

The Site and its content are provided for general informational purposes only and on an “as is” basis. We do not warrant that the Site will be uninterrupted, error-free, or free from harmful components.

You agree not to use the Site in any way that is unlawful, harmful, or that interferes with the operation of the Site or with any other user's use of it.